Trader
Joe's
Trader
Joe's offers upscale grocery fare such as health foods,
organic produce, and nutritional supplements, operating
more than 250 stores in about 20 states. To keep costs
down, its stores have no service departments and average
about 10,000 sq. ft. The company's specialty is its line
of more than 2,000 private-label products (70% of sales),
including beverages (its signature Charles Shaw brand
wine sells for less than $3 a bottle), soup, snacks, and
frozen items.
Training Needs
Trader
Joe's was implementing Aldata's G.O.L.D. system. Training
was needed at both buying offices on the East and West coasts.
Topics for training included: Merchandise Hierarchy, Item
and Vendor Setup, Cost and Price Management, Replenishment
and Inventory Management and financial functions. Training
was required for all 14,440 crew members in the stores.
Challenges
Trader
Joe's had an extremely tight budget and timelines. Modifications
to the G.O.L.D. application were required and the implementation
was constrained by business support requirements. Training
for all stores was to be completed within a three week window
before the system rolled out.
TEC Services and Products Delivered
TEC
created a change management plan, training plan and customized
materials for all Trader Joes stores including:
TEC also
conducted training for 1,440 store members in 80 training
sessions.
Results
TEC trained
254 stores in 37 cities in 3 weeks with a team of 5 trainers.
The CBT pre-work helped to familiarize store members with
Aldata G.O.L.D. and served as the base for pre-work for the
classroom training. After the Aldata G.O.L.D. implementation
was completed, the stores continue to use the CBT as an in-store
training resource for new hires.
"…My
thanks for a job very well done. I have received nothing
but positive feedback from stores on all the training that
was done. I appreciate your willingness to work with me
to keep this project within budget. Bottom line, you and
your team had a "whatever it takes" attitude and should
be congratulated for an outstanding job, particularly considering
the short time you had to learn the TJ's culture and systems.
I would recommend TEC to anyone who needed first class training."
-
Tom English, CIO
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