Gander
Mountain
Gander
Mountain is a leading specialty retailer that serves the
needs of outdoor lifestyle enthusiasts, with a particular
focus on hunting, fishing, camping and boating. They provide
a unique retail experience founded upon a "We Live Outdoors"
culture and theme. Gander Mountain stores offer a unique
store environment and an emphasis on customer service
based on store associates' extensive product knowledge
and outdoor-related experience, combined with broad and
deep assortments of competitively priced outdoor equipment,
accessories, apparel and footwear. At the end of November
2006, Gander Mountain had 105 outdoor lifestyle stores
in 22 states.
Training Needs
In
2000, Gander Mountain implemented Retek's Merchandising
System (RMS) and needed custom documentation and training
for all headquarters and store associates.
In Fall
2006, Gander Mountain upgraded its Retek Invoice Matching,
RPM (Retail Price Management), Allocation and Replenishment
systems to the latest Oracle Retail versions. They were
planning to conduct CRPs (Conference Room Pilots) for each
system and needed training on the basic functions of the
Oracle Retail products in order to effectively determine
business requirements for the upgrade.
Challenges
In
2006, Gander Mountain was the first client to upgrade to
Oracle Retail's 12.0 version. Gander Mountain was upgrading
from Retek version 8.0. and needed to understand the intricacies
of the newer version to ensure a successful implementation.
Other modules were new to Gander Mountain and required detailed
product review and business examples to assist them in determining
requirements.es.
TEC Services and Products Delivered
In 2000,
TEC developed custom documentation and training tools for
Retek RMS using TEC's templates and formats. TEC also delivered
its Train-The-Trainer workshop for all Gander Mountain Headquarters
trainers.
In 2006,
TEC developed CRP documents and training tools for the following
four separate CRP's: Invoice Match, RPM, Allocation, and
Replenishment. Custom documentation and training tools included:
-
User
Guides
-
Presentation
and meeting materials
-
Pre-Session
Questionnaire
-
Business
scenarios and issue follow-up
TEC conducted
CRP training and facilitated the CRPs for Gander Mountain's
Project Team to identify how the company would use the new
technology and any changes / modifications / workarounds that
would be needed.
Results
"TEC's
Train-The-Trainer workshop was the best class I've ever
attended!"
-
Train-the-Trainer session participant
Gander
was so pleased with TEC's work in 2000, they brought TEC back
for their 2006 roll-out.
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