Great Atlantic and Pacific Tea Co.
Great Atlantic & Pacific Tea Company, Inc. (A&P),
based in New Jersey, operates food and drug stores, supermarkets
and limited assortment food stores in 16 states, the District
of Columbia and Canada. A&P operates under the A&P,
Waldbaum's, Super Foodmart, Food Emporium, Super Fresh, Farmer
Jack, Kohl's, Sav-A-Center, Dominion, Ultra Food & Drug,
Food Basics and The Barn Markets banners. In 2000, over 80,000
employees helped post sales of more than $10 billion.
Retek Training Needs
selected TEC to provide leadership in creating the training
strategy, developing the training program, and delivering
training on Retek's RMS pre-release version 10.0, RDW and
RPM software modules. As the project progressed, TEC was called
in to assist with many facets of the project including delivering
training on an interfacing item legacy system, providing User
Acceptance Testing training, developing Help Desk support
documentation, and delivering Help Desk and IT overview training.
is working to transform itself into a stronger grocery competitor
for the 21st
century, a goal that is accompanied by significant organizational
change. To this end, A&P tapped employees from across
the company to form a tactical merchandising team called everGReen.
The team helped A&P introduce new business processes to
support the centralization of item maintenance. This positive
step led to a major change in each region's day-to-day activities,
and was just one step in the total transformation of the organization.
TEC Services and Products Delivered
consulted with A&P to provide the following customized
materials and services:
User Guides for RMS, RPM and RDW. RDW User Guides included
a detailed interpretation of 30 reports.
training materials for RMS, RPM and RDW including Practice
Exercises, Learning Surveys and Quick Reference Guides.
online help for RMS.
assistance with developing training database requirements,
as well as entering and testing data.
TM sessions and Pritchett & Associate's
Productivity under Pressure workshops to prepare Super
Users for regional training and support.
RPM functional overview for regional pricing managers.
training for 12 Super Users. TEC also developed a Super
User Guide to assist Super Users in preparing for training.
training delivery for 425 Regional and Corporate
with performance management measurements.
Desk support documentation and training delivery for Help
Desk and IT groups.
go-live support for multiple weeks.
training for 24 Super Users during Summer 2002.
many weeks of training, A&P successfully implemented RMS Phase
1A on May 13, 2002. Said Leo Simpson of A&P's Change Management
Department, "Congratulations have to go out to the entire
TEC team. We could not have done it without them."